Troubleshooting
Tips and answers to resolve issues and improve the performance
- How to Restore Documents?
- Email Not Sending? Common Reasons You Can’t Email Your Scans (And How to Fix Them)
- Why is the “Send" button inactive when I try to send an email?
- Why are there ads and how can I remove them?
- If you can't backup to cloud.
- How to unlock a folder if you forget the password?
- Why didn't the app detect the document boundary accurately?
- Can’t Find Your Device During Data Transfer?
- In-App Purchase Issues
- Why Was My Fax Not Received?
- Why Can’t I Open a Received Fax? (Out of Credits)
- Seeing “Google Hasn’t Verified This App”? Here’s What to Do