Why is the “Send" button inactive when I try to send an email?

Don’t worry — this is usually a quick fix. Let’s walk through the possible causes.

Common Reasons and Fixes

🔹 The Apple Mail app is not installed

Fix: Go to the App Store and reinstall the Mail app if it was removed.

🔹 No email account is set up in the Mail app

Fix: Open the Mail app and follow the prompts to add your email account.

👉 Set up email on your iPhone or iPad (Apple Guide)

🔹No recipient is entered

Fix: Enter at least one valid recipient in the To field.

Advanced Checks (If it still doesn’t work)

🔹 The email is completely empty

If there’s no subject, body text, or attachment, the "Send" button may remain inactive.

Fix: Add a scan, write a subject line, or include a short message.

🔹 iOS system issues or Mail app is unresponsive

Try this:

1. Restart your iPhone or iPad
2. Force close and reopen the Mail app
3. Make sure your iOS version is up to date

Can’t fix it? Try another email app

If the Mail app still won’t send scans, you can use a different email app like Gmail or Outlook:

1. Open your scan in DocScan
2. Tap the Export icon

3. Select "Open In"

   

4. Choose the Gmail, Outlook, or other email app icon to send the scan

If none of the above works, feel free to contact our support team — we’re happy to help.