Why is the “Send" button inactive when I try to send an email?
Don’t worry — this is usually a quick fix. Let’s walk through the possible causes.
Common Reasons and Fixes
🔹 The Apple Mail app is not installed
Fix: Go to the App Store and reinstall the Mail app if it was removed.
🔹 No email account is set up in the Mail app
Fix: Open the Mail app and follow the prompts to add your email account.
👉 Set up email on your iPhone or iPad (Apple Guide)
🔹No recipient is entered
Fix: Enter at least one valid recipient in the To field.
Advanced Checks (If it still doesn’t work)
🔹 The email is completely empty
If there’s no subject, body text, or attachment, the "Send" button may remain inactive.
Fix: Add a scan, write a subject line, or include a short message.
🔹 iOS system issues or Mail app is unresponsive
Try this:
- Restart your iPhone or iPad
- Force close and reopen the Mail app
- Make sure your iOS version is up to date
Can’t fix it? Try another email app
If the Mail app still won’t send scans, you can use a different email app like Gmail or Outlook:
- Open your scan in DocScan
- Tap the Export icon
Select "Open In"
- Choose the Gmail, Outlook, or other email app icon to send the scan
If none of the above works, feel free to contact our support team — we’re happy to help.