Why was the email not sent?

By default, DocScan relies on the Apple’s Mail app to send scans via email. If your emails can’t be sent from DocScan, this is most likely because:

• The Apple Mail app is not installed or properly configured.
• Your emails are simply stuck in the Apple Mail app.
• Poor internet connection. Emails can get stuck in the Outbox because of it. Please try connecting to another WiFi network and resend the scans.
• The scans you try to send are too large for your email server. Typically, email servers might refuse attachments bigger than 10-15 MB. 

If no email account has been configured in the Apple Mail app

You may see the following error message when sharing scans by email:

1. Open Apple's Mail app.
2. Select your email provider.
3. Enter your email address and password.
4. Tap Next and wait for Mail to verify your account. 
5. Tap Save.

Now, your account is properly configured. Try sending scans again. If it doesn’t work, there might be a problem on the Mail app side or issues with your email provider. To check it, open the Mail app on your device and try sending a test email with a .pdf attachment (for example to yourself), then check if you received it. 

Other reasons might be:

• Poor internet connection. Emails can get stuck in the Outbox because of it. Please try connecting to another WiFi network and resend the scans.
• The scans you try to send are too large for your email server. Typically, email servers might refuse attachments bigger than 10-15 MB. 

If your email is stuck in the Apple Mail app

This problem could be fixed by deleting the email from your Outbox and sending your scan again. You can access it from your home screen or by tapping this icon:

Note : Apple Mail might not let you delete the email from your Outbox while it's still trying to send the email. If so, please attempt the following:
1. Open "Airplane Mode" on your device.
2. Delete the email from the Outbox folder of the Mail app.
3. Force close the Apple Mail app.

You can either try troubleshooting steps to fix the Apple's Mail-related issues or use other email services apps such as Gmail, Outlook, etc. to email scans.

How to send scans via other email services

1. Ensure your email service’s app is installed on your device and the needed email account is added there.
2. In DocScan, open the scan you want to send.
3. Tap the "Export" iconand select the icon of your email service app instead of the Email icon.

If you still can’t send scans via email, there might be the following reasons:

• Internet connection on your device is not stable. Try connecting to another WiFi network.
• The scans you try to send are too large for your email server. Typically, email servers might refuse attachments bigger than 10-15 MB. 
• There are issues with your email provider. You can check if you can send emails from the email service you use (for example, the app or the webpage of your email provider) and if not, contact their support team to figure it out.