Why Was the Email Not Sent?

DocScan uses Apple’s Mail app to send scans via email by default. If your email wasn't sent, here are the most common reasons and how to fix them.

🔹 Apple Mail app is not set up

If the Apple Mail app is not properly set up, you may see an alert like this when trying to send scans via email:

This alert means there's no email account configured in Apple Mail.

To set it up:

1. Open the Apple Mail app.

   

2. Select your email provider.
3. Enter your email address and password.
4. Tap Next and wait for Mail to verify.
5. Tap Save.

After setup, go back to DocScan and try sending the scan again.

🔹 Email is stuck in the Outbox

Sometimes, your scan appears to have been sent, but the email is actually stuck in the Outbox of Apple Mail.

To check:

• Open the Apple Mail app

  

• Tap Outbox
• If you see the stuck email, follow the steps below:

How to fix it:

1. Turn on Airplane Mode on your device
2. Open the Mail app → go to Outbox → delete the stuck email
3. Force close the Mail app
4. Turn off Airplane Mode and try sending your scan again from DocScan

💡 Tip:

Turning on Airplane Mode helps interrupt the sending process, allowing you to delete emails stuck in the Outbox. This method resolves most common Outbox issues.

If the problem continues, make sure your email account is properly configured, your internet connection is stable, or try using a different email app to send your scan.

🔹 File is too large

The scan you’re trying to send might be too large for your email server. Most email providers (like Gmail) typically limit attachments to 10–15MB. If your scan exceeds this, it may not be sent successfully.

What you can do:

• Split the scan into smaller parts and send them separately
• Upload the file to a cloud service (e.g. Google Drive) and email the download link instead

• When exporting, choose a smaller file size option

  

🔹 Poor or unstable internet connection

If you're on a weak network, the Mail app might fail to send.

What to try:

• Connect to a stronger Wi-Fi network.
• Reopen DocScan and try sending again.

🔹 Issues with your email provider

If all else fails, your email provider might be blocking the email or experiencing service issues.

To test:

• Open the Mail app directly.
• Send a test email (with PDF attached) to yourself.
• If it fails, contact your email provider’s support team.

Alternative: Use another email app

You can also send scans using other email apps like Gmail, Outlook, etc.

Steps:

1. Make sure the email app is installed and your account is signed in
2. In DocScan, open the scan you want to send
3. Tap the Export icon

4. Select “Open In”

   

5. Choose the Gmail, Outlook, or other email app icon to send the scan