How to Confirm Your Email Send Was Successful?

Just sent a document with DocScan via email and wondering if it made it to its destination? We get it! While the DocScan app itself doesn't track the email's sending status, you can easily check if your document was sent successfully. This guide will show you exactly how to confirm your document was sent via email.

First, Check Your Apple Mail App: Sent or Outbox?

DocScan primarily uses your device's built-in Apple Mail app to send scanned documents. Therefore, the most direct and crucial way to confirm your document was sent is by checking this mail app.

Here's how:

1. Open the Apple Mail app on your device.

   

   Look for and tap on your "Sent" or "Outbox" folder.

   • "Sent" Folder: If you see the email you just sent from DocScan here, great! This means your email successfully left your device and was received by the mail server.
   • "Outbox" Folder: If the email is stuck in the "Outbox," it means it hasn't successfully left your device yet. This could be due to a network issue, attachment size limit, or other settings. No worries, you can find solutions in our other article 《Email Not Sending? Common Reasons You Can’t Email Your Scans (And How to Fix Them)》

What About Other Email Apps? (Gmail, Outlook, etc.)

If you chose to send your DocScan document using a third-party email app like Gmail, Outlook, or another app (via the "Share" or "Open In" function), you'll need to confirm within that specific app:

1. Open the third-party email app you used for sending (e.g., Gmail app, Outlook app).
2. Navigate to that app's "Sent" folder or "Sent Mail" folder to see if your document was sent successfully.

FAQ

Q: Why does my email sometimes send successfully and sometimes not? 

A: This is usually due to temporary network issues, email app configuration, or attachment size limits. We recommend checking your Apple Mail app's "Outbox" and referring to our article 《Email Not Sending? Common Reasons You Can’t Email Your Scans (And How to Fix Them)》 for troubleshooting steps.

Q: Can I track if my document was opened or read by the recipient? 

A: The DocScan app doesn't provide email read-receipt tracking. Whether an email is opened or read depends on the recipient's email service and client. This kind of tracking typically requires a dedicated email tracking service.

Pro Tips for Smooth Email Sending:

• Always ensure you have a stable internet connection – it's crucial for smooth sending!
• Check your scanned document's file size to avoid exceeding your email provider's attachment limits.
• Regularly check your Apple Mail app's "Outbox" to make sure no emails are stuck there.

We hope this helps you confirm the email sending status of your DocScan documents! If you still have questions, feel free to reach out to our support team.