How to Change Your "From" Email Account When Sending Scans?

Ever tried to email a scan from DocScan but noticed it's sending from the wrong email address? Don't worry, this is a common question! DocScan uses your device's Apple Mail app to send emails, so the sender account is controlled by Mail, not DocScan directly. This guide will show you how to easily switch or add a different "From" email account.

How to Add or Switch Your Sender Email Account

Since DocScan sends emails through the Apple Mail app, you'll manage your sending accounts directly in your device's settings.

1. Go to Your Device's Mail Settings

• Open your iPhone or iPad's Settings app.

  

• Scroll down and tap Mail > Accounts.

  

2. Add a New Email Account (If Needed)

• Tap Add Account and choose your email provider (e.g., Gmail, Outlook, iCloud).

  

• Follow the on-screen prompts to enter your email address and password, then tap Next and Save.
• If you already have multiple accounts set up here, skip to step 3.
• 🔗 Official Apple guide on adding email accounts

3. Select Your Sender Account in DocScan

• Once your accounts are added/managed in Mail settings, open DocScan.
• Go to your scan, tap Export > Email.
• In the email draft that appears, tap the "From" field. You'll now see a list of all your active Mail accounts.

• Simply select the email address you want to send from!

  

Quick Tip: Understanding "Email Recipient" in DocScan Settings

In DocScan's Settings, you might see an option to add an "Email Recipient." This is simply a shortcut—the app will automatically fill in that email address when you start composing a new email.

• ✅ The email will still be sent from your Apple Mail account,
• 🚫 Not from the Default Recipient you've entered.

This can be useful if you often send scans to the same person (e.g., your own email, a team inbox, etc.).

FAQ

Q: Why does my email sometimes send successfully and sometimes not? 

A: This is usually due to temporary network issues, email app configuration, or attachment size limits. We recommend checking your Apple Mail app's "Outbox" and referring to our article《Email Not Sending? Common Reasons You Can’t Email Your Scans (And How to Fix Them)》  for troubleshooting steps.

Q: Can I track if my document was opened or read by the recipient? 

A: The DocScan app doesn't provide email read-receipt tracking. Whether an email is opened or read depends on the recipient's email service and client. This kind of tracking typically requires a dedicated email tracking service.

Pro Tips for Smooth Email Sending:

• Always ensure you have a stable internet connection – it's crucial for smooth sending!
• Check your scanned document's file size to avoid exceeding your email provider's attachment limits.
• Regularly check your Apple Mail app's "Outbox" to make sure no emails are stuck there.

We hope this helps you manage your email sending accounts in DocScan! If you still have questions, feel free to reach out to our support team.