If you can't back up to cloud.

If a message says that your last backup couldn't be completed

  • Check that you're connected to a network or Wi-Fi.
  • Try to back up on another Wi-Fi network.
  • If you still need help, contact our support. (Go to DocScan Settings > Send Feedback > Cloud Backup Issue)

If your cloud backup is taking longer than expected to complete

  • Check that you're connected to a network or Wi-Fi.
  • Check your upload speed.
  • Leave your device connected to power and Wi-Fi for 24 hours. If your backup still isn't done, contact our support. (Go to DocScan Settings > Send Feedback > Cloud Backup Issue)


If the automatic back up not working

Auto-backups occur automatically when all of the following conditions are met:

  • The device is connected to power.
  • The device is connected to a network.
  • The device is idle.
  • At least 24 hours have elapsed since the last backup.

In practice, these conditions occur roughly once per 3 days. but a device might never back up (for example, if it never connects to a network, the app is never opened and used, or If you force to quit this app.) If you restart the device, the backup process is only triggered after you first unlock your device.

If the auto-backup still not working, contact our support. (Go to DocScan Settings > Send Feedback > Cloud Backup Issue)

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