Why Was My Fax Not Received?
Tip: Faxing is a real-time communication method. Sometimes, delays or failures can occur due to recipient device or line issues. Please try again later or confirm the recipient’s fax machine status.
🔸 Check the Fax Number
- Double-check that you entered the correct fax number, including the country code, area code, and the full number.
- We recommend copying and pasting the number to avoid manual entry errors.
🔸 Recipient’s Fax Machine Status
- The recipient’s fax machine may be turned off, busy, out of paper, or temporarily unable to receive faxes.
- Contact the recipient to confirm that their fax machine is working properly and ready to receive faxes.
🔸 File Format and Size
- Make sure your file is in a supported format (such as PDF or JPG).
- Large files or documents with many pages may fail to send. Try splitting the document or reducing the file size.
🔸 Network Connection
- Ensure your device has a stable internet connection. Network interruptions can cause fax failures.
🔸 Check Fax Status in the App
- For detailed instructions on how to check your fax status, click 👉 《How to Check a Fax Status?》 to view our step-by-step guide.
🔸 Common Error Messages & Solutions
- Invalid number: Please verify the number format.
- Recipient busy: Try again later or contact the recipient to check their machine.
- File too large: Split the document or compress the file.
❗ Still Having Issues?
- Try resending the fax.
- If multiple attempts fail, tap “Report a Problem” to contact us. We’ll help you resolve the issue as soon as possible.
- If you were charged for a failed fax, you can request a refund through the App Store.