How to check a fax status?

To check your fax status, please follow the steps below:

There are three ways to check your fax status.

Check From the Main Screen

1. In the main screen, tap on the "Settings" button located in the upper left corner. 

2. Press "Fax Send History." 

Check From Folder List

1. Swipe right on the black tab with "Folders" located in the lower left corner of the main screen.

2. Access to "Settings" by tapping on the button at the bottom of the screen.

3. Press "Fax Send History." 

Check From Fax

1. In the main screen, tap the "Fax" button in the bottom right corner. 

2. Choose "Send History." 

If the fax was successfully sent, it will display a green check icon next to the file name. 

If the fax is still in waiting, it will display an orange icon.

If the fax has failed to send, it will display a red action icon.

If Your Fax Failed:

If, unfortunately, you have failed to send your fax document, you can tap on its “ ACTION” button to present two options: 

1. Tap on the “ Resend” button to resend it without additional fee.
2. Tap on the “ Credit Back” button to get the failed fax credits back for another fax later.

Note: If the above actions do not work for you, you can ask for refund from app store for the failed fax pack.

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